Our Reviews

No comment

Great service, very professional. Highly recommended.

No one showed us anything about how to operate the truck concerning things like lights, 2 wheel drive, 4 wheel drive, radio, air conditioning, and seat belts.

Friendly, informative and responsive! Thank you!

Everyone was so helpful and made the process of buying a new car so easy!!

The salesman, Jimmy, was pleasant and easy to do business with. He answered my questions, which helped me decide to purchase the Terrain. I would definitely buy from him again.

𝙄 𝙬𝙖𝙨𝙣’𝙩 𝙖𝙬𝙖𝙧𝙚 𝙤𝙛 𝙖 𝙧𝙚𝙘𝙖𝙡𝙡 𝙛𝙤𝙧 𝙢𝙮 𝙫𝙚𝙝𝙞𝙘𝙡𝙚, 𝙩𝙝𝙞𝙨 𝙘𝙖𝙪𝙨𝙚𝙙 𝙢𝙚 𝙖𝙙𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝙬𝙖𝙞𝙩 𝙩𝙞𝙢𝙚.

Good job, courteous

I had an appointment for oil change and tire rotation at 1:30, I arrived at 1:00, I understand I was early. Also wanted to get recall taken care of, but they say there is still not a fix for it, so only had to address tire rotation and oil change. It was almost 4:00 when I finally was able to leave the dealership. I appreciate that they offer to take me somewhere if I don't want to wait, but if I make an appointment and choose to wait, I feel like 2 1/2 hours is a bit excessive wait time for a routine service!

I had a great experience. Got me in on the day and I wanted and was in and out on service day.

My appointment was Saturday for an oil change, tire rotation, car wash and vacuum detail. Because my appointment was close to noon on Saturday, there was not much activity. I was met by the service manager & shown to the waiting area. It took a little over an hour and he returned to say the car was ready. He walked with me to the offic & explained what was done. I showed him my email with a coupon for a percentage off and he figured that in & I paid him. Because I walk with a cane, he went to the lot & pulled the car up to the door for me. I was grateful for his curtesy and the car looked good & operates well. I was impressed with the young man & the speed with which the service was completed. Martha Walker

They were great

Took longer than expected. Also was told for the first time I needed 2 extra treatments, fuel and another, totaling $282. Also told need oil changed every 5000 miles instead of 7500 miles like the manual says. You all need to put out the same information instead of surprise surprise. I love the Denali except the paint has 5 or 6 chips already? I have had 10 or more new Toyotas, fords and General Motors the last 20 years and never had as many paint chips. I was thinking of buying another Denali in 27 but if I keep getting surprises I may go back to Toyota or ford!

Staff is very knowledgeable, informed, & polite.

The service department was very knowledgeable in diagnosing my problem and answered all questions I had.

Good service for my yearly oil changes and on star failure

As always , excellent service.

Took care of my truck as needed

The staff was extremely helpful and made the experience a pleasant one.

Eric Flores was our salesman Very knowledgeable, very polite, excellent customer service skills

Excellent service from start to finish.

Very good experience kept me informed the whole time I was there

John our salesman made the experience very easy. He was willing to help us get the best deal possible and for that reason alone I will be back to purchase vehicles in the future. I would give his service a 10 out of 10.

Easy to work with

Great service

Jimmy Ramsey was wonderful at answering all my questions throughout the purchase process. He was patient, honest, and a real pleasure to work with.

It’s always a great experience at Harry Robinson in Ft Smith. Every employee is always nice and helpful and they provide you with top notch customer service no matter what.

The salesman Michael was very patient and answered any questions we had. Very happy with the new truck we purchased.

By far the best service experience that I have had at any dealership. Zach was very helpful and knowledgeable about my vehicle. My issue was corrected in a timely manner with good communication. Im very pleased with the quality of service. I highly recommend the Harry Robinson Service department.

Great service and friendly staff

Rodney did a great job in meeting our needs and price range.

Great customer service

Had an appointment for early morning. Dropped off truck at 7:30 am, came back at 1:30pm, only to find out that they had not even started on my truck. 5 hrs past my appointment time and they had not even pulled truck into the shop. Nor did they inform me that they had not started on my truck. This is the 5th time I've had my truck in for these issues and eac time they've had it over 5 hrs, leaving me without a way to get around.

It was great

The service is always excellent and I have chosen them for years. A!ways timely, doing what was requested efficiently with other work known to be needed to make sure my travels are safe many times they have done extra things to be nice like wash my dirty car!

Harrison and Joey are excellent to work with

Wonderful

Very good

Had appointment at 9:30 got there at 9:15 didn't get done with my car until 11:45.

Very clean and organized and everyone was so amazing and helpful

Scheduled me within 2 days. I like that. Treaty me well…as I expect, being I’ve bought my vehicles there.

Was pleased with service!

Triple a service

service department was very cordial and the waiting room was very comfortable for waiting. I was informed as soon as the service was completed.

My services were done quickly and I was surprised there is no service car wash.

Great service

Good Service and people

Everyone was super friendly and helpful! I was able to drop my car off for an oil change and get it back quickly!

Had to wait over 2 hours for an oil change. Messaged the guy working on my car- he never responded.

Customer service is always 5 star ++. Easy access to appointments & completed as promised. You feel right at home & that the work is done right. 👏

The Salesman, Brent, was very good to work with. The dealership as a whole does a good job and are very accommodating.

Even though I did not have an appointment they got my vehicle in within the hour and had a diagnosis ready for me… they were very efficient…

Michael was great. Made the experience quick and easy

Oil change & tire rotation. Fast friendly service. Cleaning waiting area.

When I picked my truck up from the body shop it was as if the accident never happened. They did a wonderful job matching the paint and repairing the damage. It actually looked better than before the accident because there were a few blemishes that were repaired when the painting was completed. The job was completed on the date promised and exceeded my expectations.

Our service guys got things done with our warranty company. Thank you all so much

Wonderful people in the service department!

I appreciate the promptness of getting into the service department to determine the issue with my vehicle. Amanda was initially helpful in getting me checked in and continued to make sure if I needed anything or had any questions. Zac was so helpful in explaining the issue, what needed to be done, and making sure I was OK with the service. Overall, just appreciative with the genuine interaction with Amanda and Zac in addition to the repair staff at your dealership.

Scheduling my appointment was easy. When I arrived, I was met with a smile and checked in. They explained how long the procedure would take and showed me the waiting room which was clean and comfortable. They also showed me the hospitality room with coffee and cold drinks. All work was completed in the allotted time.

Derek was very courteous, helpful and always positive. He accommodated us by delivering our car to us.

Chico was very easy to work with. Had a great experience.

Zac did a great job with getting my truck in, identifying the issue, servicing it, and keeping me updated.

Outstanding service and very knowledgeable on each vehicle I looked at. Every question I had they answered in detail to make sure I understood what I was asking and to make sure I found the truck I wanted.

Excellent service by all members of the sales team (especially Derrick Kannady); very nice facilities and was made very comfortable.

Our salesman, Michael, went above and beyond to get me into a vehicle that I wanted for my next purchase.

Was treated very well by your sales team.

The dealership stayed in contact throughout the process and made it a personal experience

We had a great experience, felt like Jim and everyone we had dealings with took good care of us.

From the time I pulled in till the time I pulled out it was a totally great experience. The coffee was really good.

Helpful and knowledgeable staff - made the car buying experience easy

Derrick Kennedy is hands-down one of the best salesmen I've ever worked with. We've actually purchased three vehicles from him, including our newest 2026 Denali, and every single time he proves why we keep coming back. He knows his stuff, but what really sets him apart is his patience and the way he goes above and beyond to make the entire process especially financing feel smooth and stress-free. Derrick has become more than just a salesperson to me and my husband... he truly feels like family. He doesn't disappear once the sale is over either. He follows up, checks in, and is there for you long after you drive off the lot. If you're looking for a new vehicle and want someone who genuinely cares about your experience from start to finish, go see Derrick. You won't regret it. Nikole

Both the sales staff and financial staff were welcoming and competent. My whole experience was pleasant and stress free.

Friendly, helpful, explained maintenance and nice waiting areas w/ drinks.

Had the right vehicle at the right price, the process was easy and quick. Our salesman, Rodney Jackson was great to work with.

The service team was very helpful and kind every step of the process. Knowledgeable and efficient with service. My car repair was complete in less than two days. Micah called and kept me informed about progress.

I had a difficult time trying to find out what was going on with my vehicle. I was told someone would get back with me, but they didn’t! Also, the front drivers side was filthy with black foot prints where someone was getting in and out of the vehicle.

Very efficient service and courteous staff

The entire process was wonderful! Everyone made sure all my questions were answered and they all went above and beyond to make sure I left a happy customer!

Good job.

The young man, Michael, was very nice and easy to talk to. He did not pressure us, he simply presented the sales situation and allowed us to consider and ask questions. Very pleasant

This dealership is always professional

I took my vehicle in at 8:00 a.m. for a recall appointment and was told I needed to leave it because the repair would take 4–5 hours. Around 2:30 p.m., since I had not received any updates, I texted to check on the status and was told they were still in the middle of the recall. I checked back again at 4:40 p.m. and was told they still did not have an answer, but that they would let me know as soon as they did. I then asked what time the service department closed. I knew the dealership closed at 7:00 p.m., but I was not aware that service closed at 5:00 p.m. I did not receive any response, so I called and was told they were already closed. At no point was I informed that my truck would be kept overnight. This is the vehicle I use to take my kids to school and to get to work. If I had been informed that the recall would take longer than expected and that they would need to keep my truck until the next day, I could have made arrangements. Instead, no one notified me, which caused unnecessary stress about transportation for my family and work. In the future, please make sure to inform customers in a timely manner so they can plan accordingly!!!!

Good customer service

I am a travel nurse and your service department really helped me out with an issue on my truck. They got the job done before I had to leave for my next travel assignment!!! Great people!!!!! Diana

My service was scheduled for 8:30 am on 9/21. Called twice that afternoon to get updates. Was told they hadn’t even looked at it yet but Ralph said he would call before closing to update me. He didn’t. Called on Friday morning and was told they were looking at it then. Finally around noon I received a phone call stating what had to be done. I had to have my rental car returned that morning so getting back to the dealership was a challenge.

It was the best experience I have ever had buying a car.

We have already referred folks! It was a great experience. Not pushy but helpful.

Everyone we talked to was very friendly and helpful. Each process was explained and they checked on our needs while we waited. The lady who explained all the features of our new car was a god send. We would have been lost trying to figure out all the features.

Friendly and courteous

ALL THE EMPLOYEES WERE VERY FRIENDLY AND HELPFUL

Quick scheduling. What I didn’t like was radio station had been changed!

2 1/2 hour for an oil change?

Folks were friendly but it took 2 hours for an oil change and tire rotation when I had the first appointment of the day. Seems a little excessive to me and you can do better

Was able to schedule quickly, service and timeliness were great. Couldn’t have done anything better

My salesperson was awesome. He really took his time with me and was extremely helpful. I believe his name was jimmy. Everyone at the dealership was kind and not pushy.

Never an unpleasant experience, staff is very friendly. I did feel like the desk assigned to my appointment seemed very overwelmed and frantically busy making him slightly unapproachable but the desk at the front of the office did compensate by being very helpful.

No issues

My car was having some issues, and a check light kept coming on. I called my advisor, and he got me right in for a fix and an oil change. I was able to drop off my vehicle and pick it up the same day. Great service.

Good

Excellent

Had appointment for the first oil change for 2:30 pm finally got finished at 4:30 pm

Everything was great except that is 2 times out of 4 I've had my oil change and they've forgotten to reset the oil life.

It was excellent

Taylor and Derrick helped so much. Listened to all my concerns and reassured me when I needed it. They did a fantastic job. Will definitely be coming back in the future if I need a new vehicle.

Everyone was very polite and respectful. Letting us know what was going on. Offering drinks and just a great experience

Never had a bad experience

Chad was Very knowledgeable, listen to my needs & questions. Didn't hover over me. Adriana was super smart on the electronics. Set everything up. I was very pleased

In the past, my car came back washed and vacuumed. Perhaps this is no longer part of the service appointment??? Going forward, I guess I won’t expect my car returned cleaner than it arrived. No expectation = no disappointment

Service was great!!

It’s usually pretty good, but this last time was horrible!!!! I had an oil change 2:30 appointment, and did not leave until after 5!!…for an oil change, really?!?!

very professional and they got me in fast and kept me informed during the whole process.

Pleasant staff. Easy process. Great experience!

My salesman Michael was the best, he went all out to get me the best price

Great experience and everyone was very nice!! Seth Hill, sales guy, test drove a Yukon XL but not exactly all the bells and whistles I wanted. Told him what I really wanted… he found it. Not on the lot there but they made it happen!! Called me the next day and worked through buying it.

Service dept was very professional. I had oil change, tire rotation, transmission fluid change. I had to wait 3 hours in the waiting room, which was a little long but, I guess all that took that much time.

Problem was de-bugged and resolved.

Great service. Quick & easy transaction.

Professional and knowledgeable staff. Very nice people

Service personnel were helpful and friendly

I'm unsure if my issue is fixed yet. I was told last time that if the update didn't work, GMC would replace the amp. I am still being told, after another visit, that GMC is not ready to go that route. Also, my truck got mixed up with another person's vehicle, and my oil was changed. This sounds great and all, except that I just changed my oil three weeks ago with premium oil, and now it's drained out. $100 down the drain.

Thanks to Derrick and the team on a smooth transition on the new GMC Sierra. Very professional and open with everything. Didn't seem pressured or blindsided like most dealerships.

Excellent

Great experience, no hassle. Second vehicle bought there.

Chad was very patient with me as I was looking for the easiest to get in and out of as an 82 year old with arthritis.

Friendly staff and very knowledgeable. They even delivered my vehicle all the way to Tennessee from Fort Smith Arkansas!

Everyone made the day very easy and was very helpful with everything.

Our first oil change was great. Everyone was very friendly, and we really didn’t have to wait too long. Thanks to everyone there.

They were very nice!

The entire experience was very easy. From salesman Jimmy to finance manager James everyone was very welcoming and made the experience enjoyable.

Michael was so helpful.

Great waiting room with refreshments, very clean restroom, reasonable amount of time to service my vehicle

Derrick Kannady did a wonderful just picking out the perfect vehicle for us. He took us straight to the exact one we wanted. Very friendly and professional. Will definitely refer him to other family and friends.

Rodney Jackson was very knowledgeable and helpful

Good service and great people

Very friendly staff.

First service on new vehicle, only had one lube tech and took 3 hours for service. I'm sure it was an oversight but, right after I left the dealership my low washer fluid light came on.

The salesman was great and they worked with us. Great people!!

Came in for oil change waited on it. Staff made sure I was comfortable and more than one employee checked to see if I needed anything. Hey got my car in and out . Great people to do business with.

Great service

Great communication, amazing service

Great addressed and fix the issue

Very professional and nice.

Always great.

I’ve had my wife’s car in the shop twice spent a couple thousand dollars both times and the problem is still not fixed. This last time Zach said there were still a little shaking in the front end and it might be the tires or the brakes are pretty warm. Well, I guess he forgot that the last time he said it needed urgently breaks all the way around so I had them do that which didn’t fix the problem. I replaced the tires at someplace else and the problem still exist plus they take a week to get it done which is crazy.

Always there to help

For the most part it was good. Did not understand what was wrong with my vehicle, other than there was an issue with my battery.

All goo

Jimmy was awesome, he was super helpful & answered all of our questions!

Good

Everything was great but the 2 hours wait.

Found the car I liked made an informed decision thanks to great salesperson. Discussed money, financing and options. Offered many options, no pressure signed paperwork and was driving home in less than 2 hrs. Very happy with my decision and with all that made it happen.

We bought our truck less than a month ago. Battery problem and wouldn't start got a jump and it did start the next morning. We took it to HR right away. Engine light was on. They took us right in and checked it out and installed a new battery no charge. Thank you HR for making in right we love our truck

Had a problem with a squeaky break. They made it right. Not much more to be said about it. Right is right

It was great

Very good experience Always satisfied with service at Harry-Robinson

They kept my truck since Friday morning and didn’t complete it till Thursday evening. Was told it was going to be one price and I ended up paying way more!

Greeted like long time friend, timely service, comfortable waiting room tv, coffee and soft drinks freely available, timely efficient work and I was on my way. What more would you want? This is what I have gotten for years and why I recommend them to others.

They did fine.

Overall great service from Zach and Tiffany. Very accommodating and friendly. Also fixed my issue quickly. They worked me in on a very busy day for them.

Excellent customer service

It was good

Went in for oil change. Friendly, fast, and courteous. Everyone was friendly, couldn't ask for better service.

I was thankful for the service I received at HR Buick upon arrival! The drop off service until my car was ready was advantageous , allowing me to take care of needed business.

Good service, friendly and helpful.

the people are very friendly and as always they are seeing to my every needs.

Excellent

Great service fast and friendly

Came in for oil change & rotation. When I picked up car, grease rag inside car, grease on visor, oil spilled over engine which created smoke & burn smell and my cap is missing from my windshield wiper tank. Returned vehicle and team did the best to make it right.

They have always addressed the concerns & needs of my vehicle with friendly & courteous service.

Everyone was very courteous, friendly, and helped make me feeling like I was the only customer, and did checked out my car for an up coming trip❤️❤️❤️❤️

As always great service and hospitality. Even coming in contact with people not working in the service department was a very pleasant experience. Great Job Guys!!!!

Zac in service along with the auto techs done a great job as norm. I have more work on my vehicles to be done. I will be back. Thank you guys

Usually they are great but I was really let down this time Took my truck over and theyvsaid they would call me when I could bring it back to get it fixed. He said they would call my extended warranty and get me in. After 2nd or 3rd week i called and said i would get a call back. I called after 2 days and finally got my person on the phone. He said he couldn't get my warranty service on the phone that they kept him on hold and maybe I could call them and give them his info to call. He said he would send me the number via text. Never got it. Now its been a couple of months. Still waiting on the text..

Very good

Came in for oil change and tire rotation. They got to me really fast and got it done fast . Very friendly

Our service tech was helpful and we were in and out in an hour.

No issues. Good customer service. From salesman to deal to financial

Didn't fix it right the first time, they had a tow truck come get it, then said it was a coincidence and charged me for it. Such a joke. Tell you what you want to hear on the front end and its all a lie. Worst experience ever. 10/10 do NOT reccomend.

Everything was great except it took 2 hrs to do an oil change. I arrived at 750 for an 800 appt and left at 1000. Besides that the service and everything went great.

They was so professional and kind they also kept me posted on my vehicle. They did a great job

3 different trips. 3 different part needed. Had the wrong part all 3 times

A cargo mat was installed. Scheduling was done to accommodate my schedule and was done quickly.

Very pleased

Friendly

First of all I was there for almost 2 1/2 hours. I was tired of sitting so I was walking around and saw my vehicle in the parking lot and it was obviously finished but it was almost 30 minutes before they came to get me and tell me it was ready. When I left it was riding very rough. They had filled my tires with too much air. Tire pressure showed 38 and 39. I had to go to Discount Tire to have them check tires and let out some of the air.

The service department is very professional!Zac Scarborough and crew!

Fast service!

I worked with Mike Aziz and he was very pleasant to deal with. He was very knowledgeable and made the process seamless. I also spent time with Mike Hesson and Adriana. Everyone was very helpful. This is why I only buy from HRBG.

Service was fast and friendly

Everyone there is extremely friendly courteous and helpful. Very clean facilities which is much appreciated. I feel that Micah and the crew always do their best to address my concerns.

Wrong parts ordered twice! Unanswered calls!

Harry Robinson always treats me well

Great and professional, although little disappointed about getting quotes for requested services, it's like the computer is slow or something like that.

It was great

Very professional sales people, thorough and helpful

Overall great service from the entire team. Very accommodating and courteous throughout the whole process

Joseph, the Service Manager, and his crew were all excellent.

I was very impressed with how Alexis and Jack helped me all the way . They both listened with much concern as I explained what was going on with my car . They both are great at getting things done and addressed!!!

It was good needs more updates on ur car

Great

Good

Since when does it take 3 hours for a simple oil change? The appt was scheduled last week so it wasn’t a last minute thing.

No comment

It was ok oil change filter a multi point inspection was 218.00. Way way to high plu whike I was waiting fir my change a guy came in and show me some suggestions to have done I asked how much right at $2000.00. That's crazy when I only have 27,000 on my truck. Then he came in again while I was waiting suggestions a air filter change I asked how much 70,00. Again ridicules. I will more than likely find a new place to get service. Plus I may have had points enough to get free the woman asked me but since I did nit know she dud not look up yall have all my info right there point of rewards and all. All the same exact things you did I could have had done at Walmart for 60,00. Was not satisfied

Good communication, nice service staff, transport to and from my office, nice waiting area and coffee,

Service was fast

Very friendly very informative

Seth is the best!

Friendly and quick service!

It was great. Zac took care of my truck and had it back to me within 24 hours. I did not purchase it from Harry Robinson. The dealership I bought it from, said it would be 2 weeks before they even look at it. So I certainly appreciate it.

Great experience. Very friendly was in and out quickly.

Friendly service, prompt care

There was 4 people in waiting room. Every one of them was told they need something else done. they told me i needed cabin filter that cost 65.00 dollars. I called parts place and they quoted 23.00 dollars.

Missed diagnosed the problem turned out to not be covered by warranty (not your guys fault) kept vehicle for 4 and a half days then send a text that I have to pay for the rental that I wouldn’t have needed if my vehicle was diagnosed correctly

I had an appointment at 10:30 for a nail in my tire and it took over an hour an a half. I thought that was way too long for such a small repair. I guess I was thinking if I had an appointment at a particular time that someone would be working on my tire at that time.

Great service. Great staff

I’m always treated great by a very friendly and proactive service team. Zach, Jack and Tiffany always treat me great. I’m a raving fan of this team. You don’t get this type of service at a lot of places but I always get treated great at Harry Robinson

Great experience as always

Tiffany and Jack are a great asset to your dealership.

Wow, I was shy a long time to not deal with the hassle of salesman and long drawn process of the loan purchase and paperwork, salesman pitch for warranty and such as. I honestly was impressed with Michael. He said 30 min and held to it. The service to help in the issue of how to get it home over a hour away. And, then the check up the next day just making sure I had no issues or questions. Top notch in my book. The experience was very pleasant. Its very exciting to purchase a new vehicle and this was the first time I've experienced a enjoyment during the purchase vs stress. I cant say enough. You are very highly recommended in my book.

Excellent communication

Everything went smoothly

My car had been under a recall for over a year and my engine failed while in a tunnel on the interstate. I still haven't received a refund for the tow. The communication between GMC and the dealership has been insanely poor. Since the recall, my vehicle had been at the dealership numerous times for oil changes and another recall as well. Why would they not tell me my vehicle had an engine fail recall at one of these visits or why did I never receive a notice from GMC. To top it all off, when I finally received my vehicle back the license plate had been stolen while in the dealerships care.

Great time excellent staff

Service was excellent and speedy.

Zac, was really helpful. Kept me informed about what was happening with my vehicle.

Chris and Rodney were great and after agreeing on numbers over the phone had my truck ready for me after driving in from Little Rock and minimized my time at the dealership. The guys were stand up and made the entire process very easy. You can tell these folks care as much about your buying experience and everyone getting a good deal, not just them making a buck off of you.. Would happily recommend and deal with these folks again in the future.

Great people very helpful

Great customer service great people

they were all very nice and let me know what was happening.

Good

Scratches on driver side of door and oil on floor mat.

Would have gave 5 stars, but I had to reset my own gauges for oil life and air filter life, upon completion. The service advisor did a frest job on keeping me informed and offering me other services.

Asked to check my tires and fix a leak if needed or at least air them up to the correct amount.. they didn’t touch them along with the prices and things they try to add on just for coming in is ridiculous

Prompt friendly service

Excelente trato super contentos por nuestra nueva Yukon Denali 2026 super recomendados

Three hours for an oil change I arrived about 15 minutes early for my 4 PM appointment and finally left at almost 7 no tire rotation no other service only an oil change and nobody came and checked on me during this three hour period I was noticed in the waiting room when a lady was leaving for the day

Didn’t fix nothing at all they just ran a diagnostic and charged $379 for that for them to not even fix what was requested. Returned the truck in the same condition saying they couldn’t find a problem, but yet charge $379 for doing a bunch of nothing.

We had a great experience when stopping by Harry Robinson Buick - GMC! We were traveling from Nebraska, on our way to Baton Rouge when we experienced issues when a check engine light came on. The service department stopped what they where doing and we had immediate service and was back on the road in less than an hour! Very thankful for great people.

Seems like something’s changed with the service center. The communication has gone down. I brought my Yukon in due to a light being out. They took a day to realize they would have to order a part and rescheduled for me to come back. I spoke with the manager directly and he said when we come back it’d take 2 hours. We dropped it off the night before so we could get it back in the morning. The next day they didn’t look at it till the afternoon which is when they informed me they got the wrong part. Fast forward 2 weeks when I had to call to see if the new part came in they say yes, not sure why I have to call to check. Again I dropped the car off the night before no urgency when I ask for updates they said it’d be ready at the end of the day. When I went to pick it up (never received a call that it was ready) it was sitting there. No review of what was done or fixed. The guy that had my paperwork and keys just looked at the lady for help. She gave me my keys and said I’m good to go. I requested they look at my tire that was low with air. It’s again low and I have to now go to another shop. I pay a premium to be serviced at a dealership. This isn’t what I’d expect.

Great experience! Thanks Michael, Chico and Aileen

Chad P was awesome. Pleasure to work with and made the whole process easy

The service was good but I had a 7:30 appointment, was the first customer there, but my vehicle was not pulled back for service until 7:50. I’m not sure why I needed an appointment if it was not honored. Other than that, the communication was good.

Friendly and did a great job

Good service

Friendly and so knowledgeable and helpful. Was a great experience again!

Zac was very kind and took care of us.

Poor communication from beginning to end

Good communication throughout the process.

left my GMC at dealer ship to get first service with Tiffany, she gave me a ride home and said I will call you when we get your truck finished and I will come back to get you an take you back to get your truck, very pleasant young lady, BILL PRICE

Kind and courteous.

Everyone in the service department was very helpful and kind.

James did a great job getting me where I wanted to be.

All members of the service team were very friendly, efficient and good to work with. My experience overall was excellent.

Our sales person Chico was very professional and helpful

The whole experience was simply wonderful. Michael is an outstanding salesman! Michael and Joey are both excellent and we enjoyed working with them. We will definitely purchase another vehicle from Harry Robinson in the future.

I had a great experience at Harry Robinson. They got me scheduled quickly. When I arrived the staff was friendly and kept in constant communication with me regarding the servicing of my vehicle. I truly appreciate all they done and I will be back.

Great communication. Great service.

Great job! Always an awesome experience.

N/A

Zac was great to work with, did a good job and like working with him on issues. He keeps me updated.

the staff was very efficient and my appointment started earlier than expected. Zach went above and beyond in being polite and courteous and even ran my car through the was .

The tech fixed my oil issue and I am very pleased hopefully it isn’t anything more serious

The service department employees were friendly and helpful. My repairs were accomplished in a timely manner. My vehicle was returned to me with problem solved. I was asked if I had any questions or concerns and all were answered satisfactorily.

Service rep., Joseph Dunn very nice and professional. Quick in/out repair.

Employees very friendly & knowledgeable. I feel like the service department will do a great job on my 2026 Enclave Avenir when I bring in June 18 to have motor replaced on passenger front seat.

First time customer, everyone very nice and helpful....Took care of My Car quickly!

Friendly, knowledgeable, and professional. Our 2nd purchase and we wouldn't go anywhere else

Always a great experience with your team. Thank you

Good very helpful

Fast Service

Staff was helpful and the service was completed on time

Everything was great except for the grease on my stirring wheel and door handle.

I bought a policy to take care of oil changes through the dealership for my vehicle. The customer service rep came to me later telling me my bill would be over 500 dollars and wanted me sign. When he was asked for what he said just a minute and came back with some papers and said for engine refreshing and air filters for cabin and truck. I told him I only wanted oil changed and tires rotated. That is all. About twenty minutes later he called me I could use a cabin filter. I again told him no just do the oil change and rotate tires. When I came in to pick up my vehicle after being called. A different person in service told me my paperwork was not ready yet but I could take my vehicle. I never did know what they did

Sat crew was very professional and time sentimental

I recently purchased a new vehicle from Harry Robinson, and the experience exceeded my expectations from start to finish. The team was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle for my needs—not just making a sale. From the moment I walked in, I was greeted promptly and treated with respect. The sales staff took the time to listen, answer my questions thoroughly, and walk me through multiple options without any pressure. They made what can often be a stressful process feel easy and straightforward. The financing process was just as smooth. Everything was clearly explained, and they worked hard to find a solution that fit my budget. There were no surprises—just transparency and professionalism. What really stood out was the attention to detail and customer service. The vehicle was ready on time, in perfect condition, and they made sure I was comfortable with all the features before I left the lot. Overall, this was one of the best purchasing experiences I’ve had. I would highly recommend this dealership to anyone looking for a new vehicle and will definitely be back for future purchases.

The 1st service was free. Scheduling was easy and it went very smooth.

Everyone was very nice. Although they couldn’t help, they made note of my turn signal turning on my windshield wiper

Great service, very professional. Highly recommended.

No one showed us anything about how to operate the truck concerning things like lights, 2 wheel drive, 4 wheel drive, radio, air conditioning, and seat belts.

Great customer service and fast repair time

Oil change was quick also had tire rotation. Zack was very informative. I hope I remembered the correct name.

I’ve always had a good experience here. But not this time. The service representative was not attentive and did not seem to care that the issue with my Sierra was left unresolved.

Everything was good

Once again Harry Robinson impressed me with their service and attention to details. Not only that but Adrianna spent time with me showing me the ins and outs of the tech on my truck and even set up my onstar. Don’t see a single reason to go elsewhere and will firmly recommend HR to anyone needing service, sales or advice . Actually looking forward to the next service to get to talk to the great employees again

Everyone was professional. The service I requested was completed in a timely fashion.

No hassle experience. Sales rep and GM were good to work with.

I took my GMC in without an appointment to ask a question about a problem I was having. Amanda and Jack had me in and out in about 10 minutes with the question answered and the issue resolved. 2 great employees who take their jobs and relationships with customer rating a 10!

I went in for a simple oil change and was there two hours.

I always get treated with respect at this dealership. That’s one of the reasons why I come here. I just wish I could come in and tell them what I want done instead of having to go over a list of things that “they” say I need because of the mileage on my vehicle. I realize they are just doing their jobs, but it’s really annoying.

It was an easy process. Taylor was very good at his job! Very knowledgeable about the vehicles and answered all my questions! The experience was great!

we bought my buick enclave in to have transmission checked we were advised that we needed a new transmission as ours was in catastrophic failure and it would cost $8500 to fix. Our warranty would only cover $1000 of the repairs so we pick the car up and took it to a private transmission shop. he drove it and scoped it, couldn't find anything wrong with it. no medal shaving in the fluid as we were told by your service dept. Put a $32 bottle of lubricant in with the transmission fluid and it has been driving great ever since. needless to say we will never use your service dept at this facility again. your office help there was amazing but your mechanic or who ever diagnose the vehicles are taking advance of your customers

Had to have a taillight replaced. Part was ordered and appointment made for installation. All employees were friendly and helpful. Part was installed and my vehicle was returned to me. They performed a courtesy wash which was very appreciated. Was disappointed in only allowing $10.00 veterans discount on bill.

We liked the sales person and he got the job done! He was informed about the vehicles could answer all of our questions!

This visit was for routine maintenance. The technician and staff were knowledgeable, friendly and informative. All procedures were accomplished in a reasonably time. The waiting room was clean and comfortable. Highly recommend this dealership.